Pricing

Data Protection

• Passwords are never stored in plain text.
• Personal data such as email addresses is not passed on to third parties.
• Your email address is used only for
  • account management, such as creating the account, resetting the password and security confirmations, e.g. for deleting the account
  • notifications you have explicitly asked for.
• For technical reasons, raily.ch needs first-party cookies to provide its full functionality.
• You are asked explicitly before any third-party cookie is used.
• In the web server logs, IP addresses are stored only in anonymised form.
• For security-relevant events, your IP address is stored together with the event, so that an account takeover or an attack remains traceable. This applies to:
  • creating an account
  • requesting a password reset
  • changing the password and similar security-relevant account changes
  • creating an API token
  • requesting deletion of the account
  • feedback — here only when you are not signed in, since the address is otherwise the only means against abuse
• These records are deleted automatically after one year. Where the record itself has to remain (API token, feedback), the IP address is removed from it after one year.
• For troubleshooting and to protect the infrastructure, we or our hosting provider may store IP addresses for a short time.
• Data created by a financial transaction (e.g. a product bought on our website) is kept for the period the law requires.
• Data you send to raily.ch or create on raily.ch (e.g. plans, pictures, forum posts) is not necessarily stored encrypted.
• You can download the data we store about you, or delete your account, in your account at raily.ch/account. For anything else, write to support@enigon.com.

Refund Policy

• 14 days' unconditional right of return on every purchase, including monthly subscriptions. No reason is required.
• Offline licences and yearly subscriptions are refundable within 30 days of purchase.
• A cancelled subscription keeps running until the end of the period already paid for.
• To request a refund, write to support@enigon.com. Refunds are processed through our payment provider Paddle, back to the original payment method.

Data Backup

• Although raily.ch is backed up regularly, we cannot take responsibility for the safekeeping of the data stored in your account.
• Always keep at least one additional copy of your data (e.g. plans).

User Obligations

• By accepting these terms, you confirm that you are at least 18 years old or have the consent of your legal guardian.
• It is forbidden to send content to raily.ch, or to create content on raily.ch, that infringes copyright or breaks the law.
• Spamming, trolling, harassment, hacking, creating multiple accounts, deliberately wasting system resources and the like are prohibited.
• Contributions should be on topic and suitable for all ages.

General

• There is no guarantee that raily.ch is available.
• There is no right to publication on raily.ch.
• Failure to comply with the user obligations may lead to the account being closed; no correspondence will be entered into.
• These terms are available in several languages. If they differ, the German version prevails.